Damaged or incorrect items
If an item arrives damaged or incorrect, contact SPACE361 promptly with your order number, photos of the item and photos of the packaging. We will review the issue and advise the next step.
Please do not dispose of the packaging before the claim has been reviewed, because it may be needed for carrier or product inspection.
Return authorization
Returns must be authorized by SPACE361 before an item is sent back. Change-of-mind returns are reviewed before authorization and may not be available for custom, installed, used or specially ordered products.
Returned items must be protected in suitable packaging and remain in resalable condition unless the return is due to confirmed damage or error.
Refund processing
Refunds are reviewed after the returned item or claim evidence has been inspected. Approved refunds are returned to the original payment method where possible.