Frequently asked questions
Useful details, before your project begins.
Product, material, order and project information for working with SPACE361.
Is natural stone different from piece to piece?
Yes. Veining, clouding and colour variation are natural characteristics, making every piece individual.
Can lighting be customised for a project?
Selected models can be adapted in finish, scale, suspension length and light specification after project review.
Do you support designers and trade projects?
Yes. We provide catalogue selection, quotations and specification support for residential and hospitality projects.
Do you ship internationally?
International delivery can be arranged. Timing and freight are confirmed according to destination and order size.
Are displayed prices kept when requesting a quote?
Catalogue product prices remain unchanged; freight, tax and project customisation are quoted separately where applicable.
How do I place an order?
Add available products to the cart and complete checkout. Contact us first for project quantities or custom specifications.
Which payment methods are accepted?
The website supports secure card and PayPal checkout when configured.
What should I do if an item arrives damaged or incorrect?
Keep the packaging, photograph the item and contact us promptly with your order details.
What warranty is included?
Warranty length varies by product and light source, generally from two to five years where stated.